“All this happened, more or less.” K. Vonnegut
Something funny.
newspaper
tabloid
trendy
UX generalist on AI products
What do I work on everyday
Splash screen
Disclaimer: The project presented below is a concept inspired by real-word enterprise tool I work on.
Product
AI chat-based product evolving into a central AI hub
Target users
All employees of the company
My role
Solo end-to-end designer, working with a team of developers and PO
Timing
June 2024 - now
Environment
  • Quickly changing technology makes it hard to plan work ahead
  • Users expect the product to work 1:1 as the AI tool use privately
  • Users assume that AI works like magic and that new features should be available as soon as they hit the market
  • Users' AI literacy is evolving rapidly, influencing their expectations and satisfaction with our product.
Ongoing research
  • 40+ in-depth user interviews
  • Online testing with over 150 participants
  • Annual large-scale user surveys to track UX metrics and identify key improvement areas
Problems & Solutions
1.
Visually outdated interface
Solution
The product was fully redesigned to be responsive and modern, establishing a strong foundation for future development through the introduction of a Material UI component library.
2.
Knowledge gap between user groups
Solution
Adjusting user flows to match typical user needs by:
  • simplifying language,
  • hiding advanced or less frequently used features from the main experience,
  • adding contextual explanations in the UI,
  • sending educational communication via email and Teams.
3.
Overwhelming chat history
Solution
New navigation patterns:
  • keyword search across chat titles, messages, and tools,
  • filters, and sorting,
  • ability to pin favorite conversations.
4.
Different use cases depending on job type
Solution
New interaction modes:
  • dictation,
  • voice to voice interaction,
  • mobile support.
5.
Lots of existing AI tools with poor discoverability
Solution
Creation of centralized catalog of AI tools, with search and filtering capabilities to improve discoverability.
6.
Growing demand for building and sharing new AI-powered tools
Solution
Users can create AI tools through defined processes, while admins manage approvals, publishing, and the full tools catalog in one central place, replacing manual email workflows.
7.
New feature blindness
Solution
Educational support was added both inside and outside the UI:
  • guidance on model selection,
  • feature tours and announcements,
  • company-wide training sessions.
  • reducing reliance on AI expertise at critical points in the process through automatic selections and universal default options.
Results
100+
new features delivered in addition to a comprehensive product redesign
85%
Customer Satisfaction (CSAT) score from more than 3,000 responses
4h+
of productivity gained every week by 22% of users
7x
faster tool publication, reducing the process from 1 week to 1 day